uPVC windows warranty, service and repair in Kerala

Sidra uPVC windows and doors come with an XX-year warranty, with the exact period for each component set out in your warranty document at handover. Because we both make and install the windows, the warranty covers the frame, hardware, glass and our installation together, so you deal with one company rather than separate suppliers and fitters.

The warranty covers manufacturing defects in the uPVC profile and steel reinforcement, the hardware we supply, the glass and sealed double-glazed units, and the workmanship of our installation team. It does not cover accidental damage, misuse or changes made by others. Full terms are given in the warranty document, and we are always happy to check a problem and advise.

Well-made uPVC windows, properly reinforced and installed, last for many years in Kerala's climate, because the material does not rust, rot or attract termites. Hardware and gaskets are the parts that wear, and both can be adjusted or replaced. A simple check before each monsoon helps your windows stay sealed and smooth for as long as possible.

Our service team looks after Sidra windows first. For uPVC windows made or installed by others, we can often adjust hardware, replace gaskets or reseal frames, depending on the system and the availability of parts. Send us photos or a short video on WhatsApp with your location, and we will tell you honestly whether we can help.

A simple check once a year is enough for most homes, ideally before the monsoon. Clean the tracks and drainage slots, oil the hinges, locks and rollers, and look for gaskets that have lifted. Homes near the sea or on busy, dusty roads may benefit from more frequent cleaning. Our team can carry out a pre-monsoon service visit if you prefer.

Avoid abrasive pads, scouring powders, bleach, solvents and strong chemical cleaners, which can scratch or dull the frame and damage gaskets. Do not use sharp tools in the tracks, and avoid pressure washers aimed at seals. A soft cloth with mild soapy water is all the frame needs. For the glass, any ordinary glass cleaner works well.

Usually, yes. Most problems involve parts that wear or need adjusting, such as handles, locks, rollers, hinges and gaskets, and these can be adjusted or replaced. Broken or misted glass can be replaced without changing the frame. Severe damage to the frame itself may need a new sash or window. Send us a photo on WhatsApp and we will advise.

Call or WhatsApp our team with your name, address and a short description of the problem. A photo or video helps us understand it before we visit. We will check your project details, arrange an inspection and explain what is covered. Keep your warranty document from handover, which lists the coverage for each component and the period of XX years.

Yes. At handover we walk you through every window and door, then give you a written warranty document. It sets out what is covered, for how long, and how to request service. The coverage period is XX years, with full terms in the document. Keep it with your house papers, along with the itemised quote and invoice.

Warranties generally exclude accidental damage, misuse, damage from building work or alterations by others, and normal wear such as gaskets that need replacing after many years. Glass broken by impact is also usually excluded. The exact exclusions for Sidra windows are listed in your warranty document, and are [to be confirmed]. If in doubt, ask us and we will check.