Privacy policy.

Who we are

This website is run by Sidra uPVC, a manufacturer and installer of uPVC windows and doors based in Aluva, Ernakulam, Kerala, India. Address: [to be confirmed]. Email: [to be confirmed]. This policy explains what information we collect through this website and how we use it.

What we collect

When you fill in our contact or quote form, we collect the details you choose to give us, such as your name, phone or WhatsApp number, email address, city or site location, project type and message. We do not ask for payment details, identity documents or other sensitive information through this website.

How we use your details

We use your details only to respond to your enquiry: to call or message you, arrange a site visit, prepare a quote and carry out and support your project. We do not use them for unrelated marketing without your agreement, and you can ask us to stop contacting you at any time.

Sharing

We do not sell, rent or trade your personal information. We share it only with people who help us respond to you or run this website, such as our form, email or hosting providers, and only as far as they need it. We may also disclose information where the law requires it.

Cookies and analytics

This website may use essential cookies to work properly and, if enabled, an analytics service to understand how visitors use the site in aggregate. Details of any analytics or cookie tools in use: [to be confirmed]. You can block or delete cookies through your browser settings.

How long we keep it

We keep enquiry details only for as long as we need them to respond to you, deliver and support your project, honour your warranty and meet our legal and accounting obligations. After that, we delete or anonymise them.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations to keep certain records. To make a request, contact us using the details on our Contact page.

Security

We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, so please do not send sensitive personal information through the website form.

Changes and review

We may update this policy from time to time, and the latest version will always be on this page. Last updated: [to be confirmed]. This policy is general guidance and is [to be reviewed by Sidra's advisor] against the Digital Personal Data Protection Act, 2023 and other applicable Indian law.